New Delhi, July 3 — A Delhi District Consumer Disputes Redressal Commission has ordered a city‑based hair‑transplant clinic to pay a total of ₹6 lakh to a patient after ruling that its surgeries were performed without proper licences or qualified personnel.
The panel found that the clinic could not produce any government authorisation to conduct “modern scientific hair implantation” or to employ the two doctors who operated on the complainant. Describing the procedures as an “unfair medical trade practice” driven by profit, the commission said the clinic’s actions left the patient with fresh bald patches due to over‑harvesting of donor hair.
The complainant had spent about ₹5 lakh on two transplant sessions in 2011 and 2012 that failed to yield results. He later alleged depression and anxiety stemming from the experience.
In its 45‑day compliance order, the commission directed the clinic to:
- Refund the full ₹5 lakh treatment cost
- Compensate the patient ₹1 lakh for mental harassment
- Pay ₹30,000 towards litigation expenses
If the payments are not made within the deadline, the amounts will accrue 12 percent annual interest until realised.
The bench emphasised that surgical interventions must be carried out only by qualified, licensed professionals in duly registered facilities and that patients must receive full disclosure of risks and likely outcomes. The ruling underscores the legal consequences for clinics that operate without the mandated regulatory approvals.
