Chandigarh : The Healing Multi-Specialty Hospital and Institute of Paramedical Sciences was held guilty of deficiency in services by the District Consumer Disputes Redressal Commission for not being able to provide a female patient a promised photoshoot of her newborn child in a decorated hospital room despite charging for it. As per the complaint of the patient, the premium package included her newborn’s photoshoot in a decorated hospital room, along with a gift hamper and an album. At time of discharge on May 2, she was handed a bill worth ₹42,730, but the hospital failed to arrange the promised photoshoot.
The patient said she contacted the hospital several times, personally and via phone calls, but they dilly dallied the matter on one pretext or the other. The Commission noted that as no one appeared on behalf of the hospital, it was proceeded against ex parte. The Commission has held the hospital negligent and has directed the hospital to pay the complainant ₹10,000 as compensation for mental agony and harassment and ₹5,000 as cost of litigation.