New Delhi: The All India Institute of Medical Sciences (AIIMS) Delhi has unveiled a new initiative to gather patient feedback on the therapeutic and general diets served in its wards. Scheduled for implementation by December 31, the system aims to improve food quality, hygiene, and nutritional standards based on patient inputs.
How It Works
The Dietetics Department has introduced a streamlined mechanism that places QR codes at each patient’s bedside. Using their mobile phones, patients can scan the codes to provide feedback on their meal experiences. Additionally, dieticians will visit wards to collect first-hand insights directly from patients.
Objective
AIIMS Delhi Director Dr. M. Srinivas highlighted the significance of patient feedback in enhancing healthcare services. “This initiative empowers patients to directly influence the quality of food served and enables targeted improvements in hygiene and nutrition,” he said.
Continuous Improvement
Dieticians will monitor feedback for patterns in challenges or areas requiring adjustment, ensuring that the diet evolves to meet patients’ needs while maintaining safety and nutritional balance. This iterative process aims to align food services more closely with patient preferences and recovery requirements.
Enhanced Patient Experience
Dr. Rima Dada, Professor In-charge of the AIIMS Media Cell, emphasized the importance of good nutrition in recovery. “This real-time feedback system ensures patients receive optimal nutrition tailored to their medical and personal needs, fostering trust and communication between health providers and patients,” she stated.
The initiative represents a significant step toward improving the hospital experience for inpatients, promoting better health outcomes through collaborative efforts to refine dietary services.
